ITSUPPORTTHAILAND

Managed Active Directory Services

Expert maintenance of your identity and access management.

Overview

Microsoft Active Directory

Managing your Active Directory can be a thankless task. Let our team of experts take on the tactical maintenance of this service – without losing any self-service access when you really need it.

Supported Versions

  • ✔Microsoft Active Directory 2008 R2
  • ✔Microsoft Active Directory 2012

Supported Operating Systems

  • ✔Managed Microsoft Windows Server 2008 R2
  • ✔Managed Microsoft Windows Server 2012

Supported Services

  • ✔Microsoft Active Directory
  • ✔Directory Services

Deployment Scenarios

  • ✔Create a new Stand-Alone Forest in the ITSupportThailand Cloud
  • ✔Extend your existing Domain into the ITSupportThailand Cloud
  • ✔Create a Child Domain in the ITSupportThailand Cloud

Features

Tasks performed on behalf of the customer include:

License

  • ✔Procure SSL Certificate for LDAPs (if purchased through ITSupportThailand)
  • ✔Maintain Licensing and Support with Microsoft

Installation

  • ✔Prepare Server for Active Directory (OS Specific Parameters)
  • ✔Install Microsoft AD and DNS services
  • ✔Harden Microsoft AD to NIST and ITSupportThailand Standards
  • ✔Install SSL Certificates for LDAPs
  • ✔Install ITSupportThailand Monitoring
  • ✔Perform Quality Assurance against Microsoft AD Installation/Hardening

Configuration

  • ✔Configure DNS Server services
  • ✔Configure NTP Server services
  • ✔Configure DNS/NTP Client services on ITSupportThailand managed servers
  • ✔Configure Sites & Services for ITSupportThailand Managed Sites
  • ✔Configure Trusts to ITSupportThailand Managed Domains
  • ✔Perform ITSupportThailand Supported Schema Extensions
  • ✔Create/Modify ITSupportThailand standard Group Policies
  • ✔Change Domain/Forest Function Level
  • ✔Configure ITSupportThailand Monitoring

Administration

  • ✔Unlock User Accounts
  • ✔Reset User Passwords
  • ✔Disable Users
  • ✔Application Log Monitoring
  • ✔Update managed servers with all recommended security patches, service packs and hot-fixes upon customer request
  • ✔Bulk Create Users/Groups (flat OU/Container)
  • ✔Join ITSupportThailand managed servers to a ITSupportThailand managed Active Directory Domain/Forest
  • ✔Coordinate patching with Customer during maintenance hours
  • ✔Perform an Authoritative Restore of Active Directory

Why Choose ITSupportThailand Managed Services?

Push-Button Provisioning

Quickly create your Active Directory Forest and Domain in the ITSupportThailand Cloud directly from the Control Portal.

Instant Managed Recovery

Monitoring, Snapshots and the Active Directory Recycle Bin allow you to recover quickly from accidental deletions or outages with support from the ITSupportThailand managed services team.

Single Sign-on

Seamlessly integrate ITSupportThailand Cloud into your Active Directory investment, allowing your users and admins to use their existing credentials to access our public cloud services.

Intelligent Cloud Automation

Newly provisioned Managed Microsoft Windows cloud servers are automatically joined to your Active Directory Domain.

Secure and Compliant

Trust your identity and access management solutions in the ITSupportThailand Cloud with SSAE 16, ISAE 3402, SAS70 and ITIL compliance and deep FISMA, HIPAA and PCI expertise and experience.

Managed services are available in multiple locations around the globe.

Frequently Asked Questions

What does Active Directory do for a business?

It centralises management of user accounts and computers. Staff use one password for every system, administrators apply security policy to all machines at once, and all access can be revoked immediately when someone leaves.

Do small companies need it?

Beyond 10–15 computers, Active Directory or Microsoft Entra ID clearly saves administrator time and reduces the risk of leftover accounts belonging to former staff.

How is Active Directory different from Microsoft Entra ID (Azure AD)?

Active Directory runs on a server in your office and suits managing machines on the internal network. Entra ID is a cloud service suited to cloud applications and working outside the office. Most organisations use a hybrid of both.

Do we have to stop work to migrate to the cloud?

No. We first set up account sync between the existing system and the cloud so they run in parallel, test logins and permissions, then move users in groups — with no impact on daily work.

Can you set password policy and MFA?

Yes. We configure password length and expiry, account lockout after repeated failed attempts, and two-factor authentication — the single most effective step against account takeover.

Do you offer ongoing management?

Yes — creating and disabling staff accounts, reviewing unnecessary permissions, backing up the domain controller and applying security updates, with regular status reports to your administrator.

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