DESIGN AND
BUILD
We help to create and implement successful MySQL, MongoDB and Redis applications and database solutions that will prove reliable for years.
MySQL Hosting
Fully managed MySQL hosting with high availability, dedicated servers, and superuser control on the #1 Multi-Cloud Amazon RDS alternative.
ITSupportThailand AI Assistant
Immediate response, 24/7
WHERE WE CAN HELP
Professional services for MySQL designed to suit your needs
DESIGN AND
BOOST
PERFORMANCE
We help to improve existing MySQL systems to make them faster and more cost-effective for you to own and operate.
TROUBLESHOOT
PROBLEMS
We help to identify and resolve the root causes behind operational or sporadic performance problems with MySQL.
ENSURE
CONTINUITY
We manage MySQL servers and provide 24x7 emergency response and troubleshooting services to help you recover from outages.
HEALTH CHECK PROCESS
What are the steps?
1
01. Set up access
Set up access to the MySQL server and database for our expert to use during the audit. Create VPN, SSH and MySQL accounts as necessary.
2
02. Data collection
We log in to the server to gather information about hardware and software configurations, and to capture samples of performance data and metrics.
3
03. Analysis
The expert studies information collected from the MySQL server and starts drafting a report.
4
04. Report delivery
The report draft undergoes peer-review and once accepted will be instantly delivered to your email.
FEATURES YOU ARE GOING TO LOVE
What makes our service awesome
INFINITELY FLEXIBLE
Mix and mash our services as needed to accomplish your goals.
NO OBLIGATIONS
We require no subscription nor any usage commitment.
FREE TRIAL AVAILABLE
We are open about our services and welcome you to try before you buy.
FULL STACK COVERAGE
From hardware to code - whatever the problem, you can count on our assistance.
EMERGENCY SERVICE
Our on-call expert is available within minutes to help you restore your service.
REMOTE LOGIN
We can securely connect via the Internet to perform work on your system.
CUSTOMER PORTAL
Easily create and track your issues through our customer portal or by email.
EMAIL SUPPORT
Create tickets and keep track of our work from your favourite mail application.
PHONE SUPPORT
We are happy to discuss the task or the problem with you over the phone or Skype.
SERVICE SCOPE
What is included in Health Check for MySQL?
>_REMOTE LOGIN
We access your MySQL server using a secure connection method such as VPN or SSH using access details and credentials you provide
✔HARDWARE AUDIT
We identify hardware components such as processor make and model, physical memory size and storage type and configuration to determine system capacity limits.
▤SYSTEM AUDIT
We determine the operating system, examine disk partitions and file systems, and check system parameters that may be relevant to MySQL performance.
◔UTILIZATION ANALYSIS
We evaluate system resources utilisation to verify if the hardware can keep up with the workload demand during peak usage periods.
▦DATABASE PERFORMANCE
We analyse database operation logs and high-resolution MySQL performance metrics to detect slowdowns, stalls and other problems.
✥DRAFTING REPORT
Following the analysis, we draft a report that highlights verified or potential problems and provides information about next steps you may take to address them.
▤POST-AUDIT SUPPORT
You are welcome to follow up with questions or schedule a call with us to discuss the results.
AUDITS COMPARED
Side-by-side comparison to help you choose
| Health Check | Configuration Audit | Performance Audit | |
|---|---|---|---|
| Hardware Assessment | ✓ | ✓ | ✓ |
| System Capacity Analysis | ✓ | ✓ | ✓ |
| Performance Analysis | ✓ | Option | ✓ |
| Problems Identification | Limited | Limited | ✓ |
| Configuration Tuning | ✕ | ✓ | ✓ |
| Schema Best Practices | ✕ | ✕ | ✓ |
| Query Optimisation | ✕ | ✕ | ✓ |
| Post-Audit Support | ✓ | ✓ | ✓ |
Three Different MySQL DBaaS Plans For Every Scenario
Bring Your Own Cloud
The only DBaaS for ITSupportThailand that lets you actually host and manage your clusters in your own cloud account, with advanced features to monitor, secure, and automate your operations.
- Bring your own AWS or Azure cloud account
- Use your AWS or Azure hosting credits
- Amazon VPC and Azure VNET support
- Buy Reserved Instances
- Lock down access using Security Groups
Dedicated Hosting
All the amazing management features for ITSupportThailand, but through one centralized, all-inclusive platform hosted and managed in the cloud through your ITSupportThailand account.
- Lock down access using IP whitelists
- Host with us through AWS
- All-inclusive machine, disk, and network costs
On-Premise Software
Automate your MySQL management on your own on-premise servers.
- Host MySQL on-premise
- Database management software installed on your servers
- Private solution control
- Leverage hybrid clouds
- Lock down access using IP whitelists
Frequently Asked Questions
What are the deliverables?
You receive a written report covering server configuration, schema and index design, slow query analysis, replication and backup status, and security findings. Each item is rated by severity with a concrete recommendation, plus a prioritised action plan you can hand straight to your developers.
Will you help me fix the problems you find?
Yes. We can stop at the report, or implement the recommendations for you — tuning configuration, rewriting problem queries, adding indexes, setting up replication and backups. Many clients then keep us on a monthly remote DBA agreement for ongoing tuning and 24x7 monitoring.
Is it available for MariaDB, Percona Server or Amazon RDS?
Yes. The same review applies to MySQL, MariaDB and Percona Server, whether self-hosted or on managed platforms such as Amazon RDS, Aurora, Azure Database for MySQL and Google Cloud SQL. On managed platforms we work within the parameters the provider exposes.
Will you need access to my MySQL servers?
We need a read-only database user plus access to the configuration file and slow query log. For deeper diagnostics, shell access to the host is helpful but not mandatory. All access is agreed in writing beforehand and can be revoked as soon as the engagement ends.
What are the supported connection methods?
We connect over SSH tunnel, VPN, or a whitelisted direct TLS connection — whichever fits your security policy. For sensitive environments we can also work from an on-premise jump host, or review exported diagnostics without any live connection at all.
Send us a message ...
Professional support for every IT problem you have