Corporate IT Support — Complete IT Management

Free antivirus handles basic viruses, but usually lacks ransomware protection, malicious site filtering and a central management console. For businesses we recommend a licensed solution, where an administrator can check the status of every machine, push updates and review attack reports from one place.

Our standard contract is annual, with a monthly option for companies that want to try the service first. Every contract states the scope of work, the number of on-site visits and the response times. The number of machines covered can be adjusted mid-contract.

Managed IT services means we take over the running of your entire IT environment — computers, servers, networks, backups and security — for a fixed monthly fee, with an engineering team monitoring and fixing things before systems go down.

Pricing is based on the number of machines and devices covered, plus the SLA level you choose. It includes remote support and the number of on-site visits set out in the contract. Hardware and software licences are charged separately at cost. Call +66 2 120 1414 for a quote based on your size.

Cloud backup copies data from your machines and servers to an off-site data centre automatically on a set schedule. The data is encrypted both in transit and at rest, so it can be recovered even if equipment in the office is damaged, stolen or hit by ransomware.

We work alongside in-house IT teams, taking on the time-consuming work — day-to-day user support, server management, out-of-hours monitoring — so your team can focus on strategic work. How we divide the work is agreed in the contract.

Note down any error message on screen, the time the problem started, and whether it affects one machine or several. Try restarting once. That information speeds up diagnosis considerably. Then contact us by phone, email or LINE.

A fixed fee makes your IT budget predictable, with no spikes when something breaks. And because we focus on preventive maintenance, major problems become rarer. You also avoid the cost of permanent IT staff while getting a team of engineers across several specialisms for one price.

Response times are set out in each contract's SLA. As a rule, issues that stop the whole company are answered within 1 hour and individual user issues within half a working day. Over 90% are resolved by remote support, with no waiting for an engineer.

We cover Windows, macOS, Windows Server, Linux, networks and firewalls, NAS devices, email on both Microsoft 365 and Google Workspace, and cloud on AWS and Azure — your existing equipment as well as anything newly supplied.