IT Support & Helpdesk
Enterprise IT management, structured around the working practices of staff at every level, with permanent on-site personnel where needed.
NAS/File Server & Permissions
File server management covering data security and access, backup and restore.
Server & Network Setup
Installation, repair and improvement of your corporate network, including wireless and LAN faults.
Backup Data / Cloud Backup
Backup systems of every kind — cloud, AWS, server and NAS — NAS to IT audit standards
ITSupportThailand AI Assistant
Immediate response, 24/7
Services IT HELPDESK
- 1. Remote Support
- 2. Corporate IT Troubleshooting
- 3. On-site Support
- 4. IT Technical Support
- 5. Office Network Management
- 6. IT Systems Engineers
- 7. Other Services
Core IT Helpdesk services
Specialist staff resolve computer and IT problems across your organisation through whichever channel suits you — phone, email or chat — connecting to users' machines by remote support, or coming on site when needed.
1. Remote Support
Our team connects to users' computers by remote support the moment a problem arises, cutting waiting time and keeping your business running.
| Response and troubleshooting within 15 minutes | Service in both Thai and English |
| Fixes for office software and email problems | Supports Windows, macOS and Linux |
| A summary of the fix every time a ticket is closed | Monthly summary reports |
2. Corporate IT Troubleshooting
We look after your IT equipment, from computers and printers to network devices, with a level of care you choose to fit your size and needs.
| BASIC | ADVANCE |
|---|---|
| Remote troubleshooting | Everything in Basic |
| Scheduled on-site visits | Same-day on-site response guaranteed |
| Monthly machine health checks | Loan equipment during repairs |
| Service summary reports | IT budget planning advice |
3. On-site Support
When a problem can't be fixed by remote support, our staff come to your premises to diagnose and resolve it, and report the cause and how to prevent it happening again.
- Scheduled on-site visits, or on call for emergencies
- Checking and replacing faulty equipment, reinstalled and ready to use
- Installing and moving IT equipment within the office
- A report after every visit
4. IT Technical Support
Choose the level of technical support that fits your systems, from everyday user machines to server and network work that needs specialists.
| BASIC SUPPORT | ADVANCE SUPPORT | EXPERT SUPPORT |
|---|---|---|
| User computer support | Network device management | Server and virtualisation management |
| Software installation and updates | Connectivity and VPN setup | System architecture design |
| Antivirus management | Data access permission management | Security vulnerability checks and fixes |
| User machine backup | Company-wide backup | Disaster recovery planning |
| Monthly reports | Network performance checks | Strategic IT consulting |
5. Office Network Management
We design, install and manage your office network for stability and security — equipment, configuration and usage monitoring — so it's ready whenever you're working.
- Firewall
- Enterprise Wi-Fi
- Switch
- LAN cabling
- Router
- VPN
- VLANs and network segmentation
- Access control
- SSL Certificate
- Usage monitoring
- VoIP
- Bandwidth management
6. IT Systems Engineers
Our systems engineers plan, design and run your IT projects, from assessing requirements through to handover and training your staff.
- Certified specialists
- Dedicated project team
- System structure planned up front
- Risk and weakness analysis
- Budget kept to plan
How we work
- Site survey and requirements gathering
- Design and quotation
- Installation and testing
- Handover with user documentation
- Ongoing support after handover
7. Other Services
Beyond day-to-day management, we take on specialist IT work as you need it — new system installs, office moves, and work that needs a specialist from time to time.
| Remote access setup and configuration | VPN for staff working off-site |
| Domain registration and web hosting | Corporate email management |
| Cloud backup management | Data recovery after an incident |
| Hardware and licensed software procurement | Contract and renewal management |
| CCTV installation | Integration with your existing network |
Why choose ITSUPPORTTHAILAND for outsourced IT helpdesk?
We've looked after IT for organisations of every size for over 20 years. We know day-to-day problems need fixing immediately and system projects need a clearly accountable specialist, so our service covers both in a single contract.
- A dedicated team that knows your systems from day one
- Clear, monthly control of IT costs
- Less burden hiring and managing permanent IT staff
- Multiple specialisms available under one contract
- Service reports you can refer back to
- Scale coverage up or down as your business grows
Don't hesitate to get in touch
If you need IT support that responds immediately and takes end-to-end responsibility, we'll survey your site and assess your needs free of charge. Call +66 2 120 1414 or fill in the form below and we'll get back to you as soon as possible.
Frequently Asked Questions
How is IT Helpdesk different from IT Support?
IT Helpdesk focuses on logging and resolving day-to-day user issues — email not working, a printer down, an application crashing. IT Support also covers servers, networks and project work. Most organisations use both together.
How do we report a problem?
By phone on +66 2 120 1414, by email or on LINE. Every request is logged as a ticket with a reference number, so you can track its status and keep a history of fixes.
What hours do you cover?
Standard service is Monday to Friday, 9:00–18:00, with a 24x7 extension for organisations running multiple shifts or systems that must be online around the clock. Details are set out in each contract's SLA.
How is it priced?
A fixed monthly fee based on the number of users or machines covered, including unlimited remote support and the number of on-site visits specified in the contract, so your budget is predictable.
How quickly are most problems fixed?
Over 90% of user issues are resolved by remote support within minutes to half an hour. Where a site visit is needed, such as a hardware fault or cabling problem, we attend within the time set in the SLA.
Can you place staff in our office?
Yes. We provide on-site staff daily, weekly or full-time, backed by senior engineers in the background, so you get both convenience and a broad range of expertise.
Send us a message ...
Professional support for every IT problem you have