FAQs

ITSupportThailand specializes in providing IT Support and IT Helpdesk services and products to small businesses and home users. We have a unique company structure aimed at giving our customers the best and most flexible service offering available in the industry. Not only will we visit you at your home or business premises but we can also provide instant support using our remote technology.

Our services range from one-off support and repairs, to specialist IT solutions and on-going service contracts. Our products range from entire office systems with networked servers to small items such as memory and cables.

We recognize that you want your technology to “just work”, enabling you or your business to benefit from its use rather than worrying about the technical detail. Our entire service is based on this premise. We will take total responsibility for the smooth running of your computer(s), so you don’t have to.

The more specific reasons why you should choose us are too numerous to list here. To find out more, call us on +66 2 120 1414 and tell us whether you are a business or a home user.

ITSupportThailand offers a comprehensive range of services for small businesses and home users. In brief these services include:

• Troubleshooting & Repairs
• Upgrades
• Software Installation & Set-up
• Service Contracts and New PC Set-up
• Preventative Maintenance
• Broadband Installation
• Networking, Internet & Virus protection
• Data Backup & Recovery
• Independent Consultancy and Advice
• Hardware Recommendation & Supply
• VoIP (Free Internet Phone Calls)

For more information see our services section.

Yes. We pride ourselves in offering the best computer products and services to ALL home computer users. Whether you’re a home working professional or you use your PC for pleasure and internet banking/shopping, we will be happy to assist you.

Yes. We provide a range of products and services specifically for small businesses. These include one-off emergency support, on-going service contracts, computer system checks, in addition to design, installation and configuration of complete office systems.

Also, unlike most computer service companies, we do not service the whole business market; we only work with small companies (typically less than 100 users), which means that you will never get that feeling that you are getting second class treatment while bigger customers are serviced. You will always get the personal and flexible service you need and desire.

We know how small businesses work and we know what matters to them: fast efficient service and value for money. Consequently our entire offering is built around these requirements.

You’ve got nothing to lose by giving us a call on +66 2 120 1414 to see how we can help you get the most from your computer systems.

Yes. We offer a range of service agreements designed to accommodate the needs of everyone from the single PC casual home user to the small business running a server and a number of networked PCs. They all provide access to a phone help line, instant remote response, and a number of inclusive on-site visits (depending on the level you choose), and none of them tie you in for a set period. Starting at under 1,000 THB per month they offer exceptional value for money and give you total peace of mind.

Obviously if we could accurately tell you this here then our job would be a lot easier. Although we can’t tell you what’s wrong we can suggest a few obvious things before you contact us. However, please be warned that if you don’t know what you’re doing then some of these could cause more damage, so be very careful or just call us anyway.

• The PC is entirely dead — check that there is power to it. Plug another appliance into the same power socket and see if it works. If you are running your laptop from a battery then plug it into a mains socket. Check the fuse in the plug or use another power cable, and eliminate any extension lead by plugging the computer directly into the mains socket.
• The keyboard is dead — re-boot the PC to make sure a particular program hasn’t stopped and made the keyboard appear to be dead. Borrow another keyboard to see if this makes a difference.
• The screen is dead — check the power lead and mains socket that the monitor is plugged into. Borrow another monitor to see if that works. You can do this even for a laptop, to check whether it’s the screen or the hardware the screen connects to.
• Your internet connection keeps dropping or running slowly — this is usually down to a modem problem or, more likely, temporary problems with your Internet Service Provider. It is worth waiting a few hours and trying again, then contacting your ISP.
• Your PC is doing strange things such as rebooting, running very slowly, or popping up windows or programs that you have not requested — in this case your PC is probably infected by a computer virus and you probably need our help to remove it and secure your PC in the future.

If the above tips have not revealed a more obvious source for your computer problem then call us now on +66 2 120 1414 or request our Instant Remote Support, which may enable us to fix the problem in minutes without us even visiting you.

This depends on a number of factors such as whether you have a service contract, whether the visit is to assess a specific requirement, or if it is for a one-off support call.

Our Instant Remote Support starts at only 1,000 THB. No Fix No Fee.

Our Service Contracts start at only 500 THB per month per PC.

Our on-site visits start at only 1,000 THB for the first hour and 500 THB for the following hours, but the total cost will depend on the type of visit and time required. We will always give you an estimate before you commit. We have a No Fix No Fee policy and a maximum 2 hour charge for any single problem for home users, so you’ll never have runaway costs.

No. We do not charge for travelling time — only the time spent by the engineer working on your computer is chargeable. And remember, our remote management software may mean we don’t even need to travel to you. One of our engineers may be able to resolve your problem right now by logging into your PC, with your permission of course.

Provided your computer can still access the Internet then we could potentially resolve your problem within the next few minutes. Our technology enables us to fix over 90% of computer problems remotely. It is totally secure and means that we can fix many of your computer problems without you having to wait for a technician to visit.

If you are unable to access the internet, or your problem is a physical hardware problem, then we can arrange for one of our engineers to visit you at your home or business premises, often within hours.

Yes. You can either call us when you need us, or you can take out one of our service agreements which include an annual check as part of the service. We offer separate agreements for home users and for business users.

Provided your PC meets a certain basic minimum standard then we will be happy to support it. Generally, if a computer isn’t to our minimum standard then it should be replaced, as replacement parts will be hard to find and the software that runs on it will no longer be supported by the manufacturer. If this is the case then we can provide you with advice on the perfect new system to meet your requirements. We will never try to sell you something you don’t need.

Yes. All of our engineers can offer you advice on products and then deliver them to your home or business. Basically we can provide everything you could possibly need for your home or office computer set-up, including installation, set-up and on-going support.

Yes. We also assess your current computer’s specification against your needs, recommend the perfect upgrade, provide all the necessary parts and perform the entire installation and set-up.

We accept cash, cheques, plus credit card, debit card and bank transfer payments.

We can provide our Instant Remote Support service wherever you are in the world, so your location isn’t important. For on-site support we operate throughout Bangkok and the surrounding provinces, and we are adding new engineers in new locations regularly. To find out if we operate in your local area just give us a call on +66 2 120 1414, complete the contact form, or send us an e-mail.

Although we can’t provide answers online to every technical question, our engineers will be happy to provide you with information during a support call or when they visit you. Call +66 2 120 1414 to speak to an engineer.

Our official hours are 9:00 AM to 6:00 PM Monday to Friday, although if you send an e-mail or leave a message for an urgent issue then we will endeavour to respond even outside of these hours.

Yes. Not only will we upgrade your computer but, if you like, we will assess your current computer’s specification against your needs, recommend the perfect upgrade, provide all the necessary parts and perform the entire installation and set-up.

No. We do not charge for travelling time — only the time spent by the engineer working on your computer is chargeable. Our remote management software often means we don’t even need to travel to you.