Services IT Outsource
Service from a skilled IT team
IT Support & Helpdesk
Enterprise IT management by specialists matched to each type of work, reducing the cost of permanent staff.
NAS/File Server & Permissions
File server management covering data security and access, backup and restore.
Server & Network Setup
Installation, repair and improvement of your corporate network, including wireless and LAN faults.
Backup Data / Cloud Backup
Backup systems of every kind — cloud, AWS, server and NAS — NAS to IT audit standards
ITSupportThailand AI Assistant
Immediate response, 24/7
Service models IT Outsourcing
Service from a skilled IT team
IT Outsourcing
Whether by remote support or on site, ITSupportThailand resolves your problems quickly. Our advice and recommendations make sure you get IT solutions that fit your business, delivered by capable, experienced people committed to the best IT for you.
ITSupportThailand supports every type of organisation, public and private, small and large. We tailor the right, cost-effective level of care so your business keeps moving without interruption.
On-site services
- ✔Software / hardware installation
- ✔Memory upgrades
- ✔Printer, scanner and CCTV installation and support
- ✔Windows and other OS installation and upgrades
- ✔Automated backup
Antivirus / firewall / spyware
- ✔Virus removal and protection
- ✔Data Recovery
- ✔Firewall Installation
- ✔Security and access management
- ✔Spyware removal
Home or office system installation
- ✔Wireless networking
- ✔Wireless printing
- ✔Windows NT / Windows 2000 / Windows 2003 Server / Linux Server
- ✔Roaming Profiles / Active Directory
- ✔Remote support and troubleshooting
Emergency data recovery
- ✔backup
- ✔Hard drive recovery
- ✔Data Recovery
- ✔System file repair
Remote support and troubleshooting services
- ✔Virus / spyware remediation
- ✔Security patch updates
- ✔Checking antivirus is working effectively
- ✔Hardware health checks
- ✔Software licence management
- ✔Keeping every service running efficiently
- ✔Remote support
- ✔24-hour care
VPN connectivity and working
- ✔A network that lets off-site staff connect to your company's private network (VPN)
- ✔Access data from anywhere in the world
- ✔Connecting head office and branch networks
- ✔Managing access to computers and networks
Frequently Asked Questions
What kind of company suits IT outsourcing?
Companies not yet at the scale where a full in-house IT team makes sense, companies with a small IT team that needs back-up, and companies that want to offload system management so their people can focus on the core business.
What does an IT outsourcing contract cover?
Computers and peripherals, networks and firewalls, servers, email, backup, user permission management and day-to-day user support. The exact scope is set out in a schedule attached to the contract.
Can we cancel before the contract ends?
Yes, under the termination terms in the contract — usually 30 days' notice. We hand back all system documentation, passwords and configuration details so the transition to a new team goes smoothly.
How is service quality measured?
Against the SLA metrics — first response time, resolution time, open tickets and repeat-issue rate. We send management regular summary reports with recommendations for the next period.
How secure is our company data?
Every team member signs an NDA. System access uses identifiable accounts and is logged every time. Permissions are limited to what the work requires and revoked immediately when the contract ends.
How long does onboarding take?
Usually 1–2 weeks: surveying your current systems, building an equipment register and setting up monitoring and the ticket system, then starting the contracted service — with no impact on daily work.
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Professional support for every IT problem you have