Scope of Work
What makes us different?
Why thousands of developers choose ScaleGrid over Atlas, mLab and Compose
At ScaleGrid we provide the best toolset for managing your MongoDB® database operations, so you save time, money and headaches and get back to what matters most: developing your applications.
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| Overview | ITSUPPORTTHAILAND | COMPOSE | MLAB |
|---|---|---|---|
| Bring Your Own Cloud (AWS and Azure)Deploy clusters of all sizes in your own AWS and Azure account, and deploy VPC and VNET private subnets | Yes | NoMust host through their plans | NoMust host through their plans |
| Support included24x7 support for any MongoDB® Database issues | Yes | Yes | Yes |
| Single Console Management for Multiple DatabasesSupport for MongoDB® Database, Redis™*, MySQL, and PostgreSQL | Yes | Yes | No |
| Single Console Management for Multiple DatabasesSupport for MongoDB® Database, Redis™*, MySQL, and PostgreSQL | YesMongoDB® Database, Redis™, MySQL | YesMongoDB® Database, Redis™, MySQL, PostgreSQL | No |
| Cross-Datacenter ConfigurationsDistribute your MongoDB® Database replica sets across different data centers | Yes | No | No |
| Extra Data Transfer CostsPay an additional fee for all data transfers, including same region, different regions and internet transfers | NoEnterprise On-Premise plans | No | No |
| Connection LimitsConnection limits depending on cluster size | No | No | No |
| MongoDB® Database Admin AccessKeep full admin access to the underlying MongoDB® Database servers | Yes | No | No |
| SSH Access To The Underlying MachineKeep full SSH root access to the underlying machines, and install custom software agents | Yes | No | No |
| Fully Customizable RAM, Disk Size & Instance TypeCustomize RAM, disk size, IOPS and instance type at any size for free | Yes | No | No |
| Custom Replica Set ConfigurationCustomize your replica set size as per your needs | Yes | No | No |
| DigitalOcean SupportDeploy your MongoDB® Database clusters on DigitalOcean with dedicated hosting | Yes | No | NoDiscontinued |
| Leverage Local SSD Disk on AWSUse local SSD disks for high disk read/write performance | Yes | No | Yes |
| Live Migration SupportUse live migration to migrate data from your existing setup | Yes | No | No |
| On-Premise DBaaS SupportManage databases on-premise or in a private cloud | YesEnterprise On-Premise plans | No | No |
| Pricing GranularityDaily or hourly pricing model | YesPer hour | YesPer hour | YesPer day |
| Sharding SupportDistribute your data across different nodes for horizontal scalability | Yes | No | YesDependent on cloud platform |
| backup | ITSUPPORTTHAILAND | COMPOSE | MLAB |
| Extra Cost for BackupsPay an additional per GB monthly fee for each backup | No | No | No |
| Automated Restore of a BackupQuickly recover your MongoDB® Database data with one-click restore of a backup | Yes | No | No |
| Custom Schedule For BackupsSet a custom schedule to automatically backup your data | Yes | No | Yes |
| Selective RestoresRestore only a portion of your data backup | Yes | No | No |
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Frequently Asked Questions
What does the scope of work cover?
Computers and peripherals, networks and firewalls, servers and storage, email, backup, user account management and day-to-day user support, itemised clearly in a schedule attached to the contract.
What isn't included in the contract?
Items usually charged separately are hardware and software licences, large projects such as re-cabling a whole building or moving office, and bespoke software development. Each is quoted separately before work starts.
How many on-site visits per month?
The number is set by the plan you choose, typically from one system check a month to weekly visits. Urgent call-outs outside the schedule follow the terms in the SLA.
What are the SLA response times?
Critical issues that stop the whole company: within 1 hour. Issues affecting several users: within 2–4 hours. Individual user issues: within half a working day. Exact times depend on the plan.
Do you provide work summary reports?
Yes. We send regular reports showing tickets logged, closed and outstanding, recurring problems and recommendations for improvement, giving management a clear view of IT status.
Can we change the scope mid-contract?
Yes. As headcount or systems change, the number of machines covered and the SLA level can be adjusted through a contract addendum, with fees adjusted proportionally.
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